Return Refund & Exchnage

Refund, Return & Exchange Policy

At MyWrap, we are committed to providing high-quality kitchen essentials and ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return, refund, or exchange according to the policy below.

Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The request must be made within 7 days of receiving the order.

  • The product must be unused, unopened, and in its original packaging.

  • The item must be returned in the same condition as delivered.

  • Proof of purchase or order confirmation must be provided.

Products that do not meet these conditions may not be eligible for return or exchange.

Non-Returnable Items

Due to hygiene and safety reasons, certain items may not be eligible for return once opened or used. These include products that have been damaged after delivery or items not returned in their original packaging.

Exchange Policy

If you receive a damaged, defective, or incorrect item, MyWrap will offer a replacement or exchange.

To request an exchange:

  1. Contact our customer support team within 48 hours of delivery.

  2. Provide your order number and clear photos of the issue.

  3. Our team will review the request and arrange an exchange if approved.

Exchanges are subject to product availability.

Refund Policy

Refunds may be issued under the following conditions:

  • The product is returned and inspected by our team.

  • The item meets the return eligibility requirements.

Once approved, refunds will be processed through the original payment method where applicable. In the case of Cash on Delivery (COD) orders, refunds may be processed through bank transfer or other mutually agreed methods.

Please allow 5–10 working days for refund processing after approval.

Shipping for Returns

Customers may be responsible for return shipping charges unless the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item sent by MyWrap

In such cases, MyWrap will arrange or reimburse the return shipping cost.

Order Cancellation

Orders may be cancelled before dispatch by contacting our support team. Once an order has been shipped, cancellation may not be possible and the return process must be followed.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

MyWrap
Head Office: Plot G 83, Block 6, P.E.C.H.S, Karachi
Phone: 0308-1667667
Email: info@mywrap.pk

Our support team will be happy to assist you.